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TOP 4 TIPS TO IMPROVE YOUR NPS

The NPS is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The scoring for this answer is most based on a 0 to 10 scale. The ones who respond with a score of 9 to 10 are called “Promoters”. Others who respond… Read More

WHY DOES CUSTOMER FEEDBACK MATTER?

Customer feedback is basically the opinion of the customers regarding your products and services. Since customer satisfaction is the ultimate goal of any business, so, customer opinion is the most important of all and you need to make sure you listen to them at all times. Customer feedback matters a lot as it benefits your… Read More